I'm often asked how I think technology affects our business.

My view is, the more advanced the technology, the greater the need to continue providing outstanding customer service.

We are a business focused on delivering great service, mainly because as a collection of individuals, that's what we are passionate about. We take a great amount of pride in each recommendation, 5* Trustpilot review and repeat business opportunity. Some of our clients have returned after first working with us 20-25 years ago.

There are no shortcuts to being a successful agent, you have to be willing to work hard, apply a great level of determination and never stop striving for the best results for your client.

All the technology in the world won't replace that.

In January of last year, we took the decision to make ourselves available on Trustpilot to enable our Vendors, Applicants, Landlords and Tenants to review our service in a way that is unbiased and unpressured. Since then we have become one of the top 10 agents nationwide as rated by Trustpilot. This is a great reflection of the dedication of our team.