Mackenzie Smith

The Thistleblower


Welcome to this week's edition of The Thistleblower.

I'm often asked how I think technology affects our business.

My view is, the more advanced the technology, the greater the need to continue providing outstanding customer service.
We are a business focused on delivering great service, mainly because as a collection of individuals, that's what we are passionate about. We take a great amount of pride in each recommendation, 5* Trustpilot review and repeat business opportunity. Some of our clients have returned after first working with us 20-25 years ago.
There are no shortcuts to being a successful agent, you have to be willing to work hard, apply a great level of determination and never stop striving for the best results for your client.

All the technology in the world won't replace that.

Ed Mackenzie Smith
Managing Director


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